Location: Hybrid/Clearwater, FL
The Account Manager, reporting to the Manager, Expansion, will manage customers that are of strategic importance to DocuPhase. Account Managers are the crux of DocuPhase expansion – driving customer lifetime value through upsell and cross-sell opportunities. You will be dedicated to finding additional opportunities within current customer accounts through collaboration with our Customer Success team and establishing lasting relationships with key decision makers. Our ideal candidate is someone with proven success in the B2B accounts payable (AP) and payments industry.
You’ll love this job if you are:
- A proactive relationship builder: You excel at establishing and nurturing strong relationships with key decision-makers and stakeholders, actively seeking out new connections.
- Self-motivated and driven: You thrive on achieving and exceeding sales targets, constantly seeking new opportunities to add value to your customers
- Collaborative and team-oriented: You enjoyed working closely with cross-functional teams, including Customer Success, to identify and capitalize on upsell and cross-sell opportunities
What you’ll be doing:
- Grow revenue within existing accounts by identifying new sales opportunities and successfully seeing them through the sales process.
- Gain command of DocuPhase messaging to effectively convey the business value of our solutions to customers.
- Maintain exceptional SalesForce hygiene, ensuring customer account and contact data is consistently updated. This diligence extends to sales opportunities for accurate forecasting.
- Conduct well-informed, professional and consultative meetings, utilizing designated product demos and pitch decks to showcase the business value of our solutions.
- Demonstrate adoption of our internal sales tech stack to maximize performance and ensure customer understanding (Gong, 6Sense, Sales Navigator).
- Collaborate with Customer Success team to maximize customer usage, value and satisfaction.
To be successful in this role, you’ll need:
- Minimum of 3 years of experience in account management, with a focus on cross-sell and upsell development.
- Experience in FinTech SaaS (experience in accounts payable (AP) and payments will be considered more favorably).
- Proven track record of achieving and exceeding sales targets.
- Excellent communication, interpersonal skills and presentation capabilities.