Challenges

Orange Lake Resorts is a family of time-share resort properties all over the United States. Their flagship Orlando, FL resort was the first to be awarded the ACE Project of Excellence Award by the American Resort Development Association. The decision makers at a property known for immaculate scenery and award-winning customer service have a mind for details and the drive for perfection.

Their major document-heavy processes include deeding properties as part of the network, employee onboarding, and various legal/contract-based processes. Wanting to focus less on completing, storing, and retrieving documentation and more on the customers who frequent the resort family, Orange Lake was in a bind.

They were buried under the weight of paper that the company was being required to process, and the cost of labor to make up for inefficiencies in the business processes was astronomical. With so many properties around the country necessitating the transfer of documents to headquarters, the time being lost during document transport was also beginning to show major ripple effects throughout the company.

They also needed a solution that would integrate with Ultipro, the HR and employee solution that was in place already at the time, and that would fit in both a tight budget and the demanding time constraints to prevent any down-time or loss of business in the company.